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Our Utility Administration Services

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Change of Tenancy (COT)

We manage the full Change of Tenancy registration process for gas, electricity, and water services when tenants move in or vacate premises. This prevents unnecessary out-of-contract standing charges and incorrect billing cycles.

Our team coordinates directly with suppliers to ensure:

  • Accurate registration of occupiers on exact handover dates.
  • Correct billing updates based on verified meter readings.
  • Prevention of deemed or default-rate supplier charges.
  • Smooth account transitions with clear documentation.
  • Management and review of tenant verification letters.

This service protects both landlords and tenants from avoidable billing disputes and supplier complications during tenancy handovers.

Coordinate Tenancy Change

Metering Solutions & Reconnections

We coordinate utility metering services directly with suppliers, distribution network operators, and metering agents to execute mechanical updates and restore supply locks.

Our support includes:

  • Coordination of meter removals and reinstatements.
  • Meter replacements, smart upgrades, and sub-metering.
  • Energisation of new supplies and physical reconnection scheduling.
  • Restoring supply to de-energised properties.
  • Organizing required landlord safety and compliance certs.

We oversee the process from initial technical application through to booking the physical engineering appointments, minimizing operational delays.

Coordinate Metering

Contract Procurement Support

We support businesses, landlords, and property developers by coordinating reviews and supplier comparison processes to secure contract arrangements that align with your operational requirements.

Our service includes:

  • Conducting thorough annual utility usage assessments.
  • Gathering, organizing, and comparing market pricing.
  • Coordinating reviews of fixed and flexible term contract terms.
  • Managing contract renewal alerts and application submissions.
  • Coordinating switching documentation with chosen suppliers.

We aim to remove the complexity of pricing variables, organizing data clearly to support informed operational decisions.

Request Procurement Admin

Billing Audits & Dispute Resolution

Our team conducts detailed audits of utility invoices and account history to identify overcharges, estimated billing errors, and system-wide supplier discrepancies.

We audit for issues such as:

  • Incorrect VAT or Climate Change Levy (CCL) applications.
  • Over-estimated readings resulting in cash-flow locks.
  • Historical duplicate billing and misaligned meter rates.
  • Inaccurate transport and distribution fee calculations.

Where issues are identified, we submit formal dispute reports and liaise directly with supplier billing departments to secure corrections and credits.

Request Billing Audit

New Connections & Infrastructure

We coordinate connection and installation services for electricity, gas, and water networks in new commercial properties, conversions, or site redevelopments.

Our support includes:

  • Managing applications with local DNOs and water authorities.
  • Coordinating multi-utility site layouts and meter installs.
  • Liaising on MPAN/MPRN registrations for new meters.
  • Managing connection application documentation and timescales.
  • Sub-metering setup coordination for multi-occupancy layouts.

We help ensure infrastructure works progress efficiently, keeping developer milestones on track and avoiding connection delays.

Coordinate Connections

Have a Specific Administrative Need?

Speak to one of our support handlers to coordinate a customised approach for your properties.

Contact Our Team