Last Updated: May 28, 2026
D2S Utility Plus Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and disclose your personal data when you visit our website, contact us, or use our utility support and supplier coordination services.
1. Information We Collect
We may collect and process the following categories of information about you:
- Identity Data: Full name, job title, and company name.
- Contact Data: Telephone number, email address, and billing address.
- Property & Utility Data: Supply addresses, utility meter numbers (MPAN for electricity, MPRN for gas), water account numbers, and current supplier details.
- Communication Data: Records of your correspondence when you contact us for support or request information.
2. How We Use Your Information
We use the data we collect for the following operational purposes:
- To verify identity and establish authorized communication on behalf of landlords, tenants, or businesses.
- To coordinate utility registrations, tenancy change-overs, and metering works directly with UK energy and water suppliers.
- To audit invoices, identify billing disputes, and represent your case in resolving account discrepancies with suppliers.
- To respond to your inquiries and submit contact form replies.
- To comply with regulatory and legal requirements in the United Kingdom.
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal data under the following legal bases:
- Consent: Where you have given explicit consent (e.g., signing a Letter of Authority enabling us to coordinate with your suppliers).
- Contract: Where processing is necessary to perform a service contract with you.
- Legitimate Interest: For administrative efficiency and responding to direct inquiries.
4. Data Sharing and Disclosures
We do not sell your personal data. We only share information with third parties necessary to perform our services:
- Utility Suppliers & Network Operators: We disclose relevant property address, occupancy, and tenancy details to suppliers (such as British Gas, SSE, E.ON, etc.) and distribution operators to execute Change of Tenancies, metering works, or billing dispute reviews.
- Authorized Representatives: If you are a tenant, we may discuss coordination details with your landlord or managing letting agent as needed.
- Legal Authorities: Where required by law to prevent fraud or resolve regulatory disputes.
5. Data Security
We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees and agents who have a business need to know.
6. Your Rights
Under UK data protection laws, you have rights including:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can request corrections to inaccurate information.
- Right to Erasure: You can request that we delete your data under certain conditions.
- Right to Object/Restrict: You can object to or restrict processing in specific situations.
To exercise any of these rights, please contact us at info@d2sutilityplus.co.uk.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect regulatory changes or service enhancements. The updated version will be indicated by the "Last Updated" date at the top of this page.
